Our policy

Please note the check-in and check-out times :

Check-in at 2 :00 p.m. and check-out at 12 :00 p.m.

Reservation policy

To guarantee your stay, we ask that you leave us a credit card number although you may choose your preferred method of payment: debit card, cash, travellers’ cheques, Visa or MasterCard.

Non-smoking rooms

In order to offer our guests a smoke-free environment, especially those suffering from allergies, many rooms at the Hôtel Les Mouettes have been designed as non-smoking and in which animals are not accepted. Please note a penalty of $200 will be imposed if regulations are violated.

Smoking rooms

To better meet the different needs of all our guests, some smoking rooms are available in which pets are allowed.

Cancellation policy - ROOMS

A reservation can be cancelled up to 6 p.m. on the same day. Please keep your cancellation number. It could be useful should a dispute arise.

During special regional events, please note a non-refundable security deposit will be required for the first night, unless it is claimed 30 days prior the booked reservation date.

If you fail to cancel, the 1st day of your reservation will be charged to your credit card. If the stay was scheduled for several days, the remaining ones will be automatically cancelled free of charge.

Cancellation policy – CONFERENCE ROOMS

A conference room reservation can be cancelled up to 72 hours before the reservation date. Please keep your cancellation number. It could be useful should a dispute arise.

If you fail to cancel, or if the delay is not respected, the 1st day of reservation will be charged although the subsequent one will automatically be cancelled free of charge.